Our Process

There are two sides to every custom design.

In a custom world, Joule understands the value of collaboration. Every custom project has two equally important perspectives: the designer’s, and the customer’s. Therefore, there’s just more upside when both sides are involved.

After all, we want you to be delighted with the custom-tailored product we send you – not frustrated, worried or disappointed. Joule’s design and production process was developed to maximize your delight – and to eliminate unwanted surprises.

The best way to do this is to make sure we truly understand what you want. So we’ve built key steps into our process to keep us on target.

Our Process

A thorough statement of work is the best foundation for every project. But you’re busy, and we know this can be a challenge. So we’ll do this for you.

We don’t want to waste your money or our time by going back and making corrections. So we’ve leveraged technology to put review meetings in at key junctures during design. These are mandatory for both sides, and provide opportunities to verify together that the build process is indeed yielding the exact product you asked us to build.

Our Approach

Joule’s Self-Directed Work Teams are a departure from the traditional manufacturing model. With our approach, teams:

  • develop their own timelines and schedules
  • collaboratively determine manufacturing priorities
  • work together to meet objectives, which come directly from the customer

This approach offers several advantages for our customers. For one thing, our customers like being able to communicate directly with the people building their products if they have questions or input.  We’ve also found that the team approach results in a much higher level of engagement and accountability for Joule’s professionals.

In short, it’s a win-win.